Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its sealed original packaging.

To start a return, you can contact us at info@katsweettreats.com. If your return is accepted, you will be responsible for shipping the items back to us and providing us with the tracking information once the item is shipped back. We are not responsible for items that are lost in transit on the way back to us. Once a return is received, you will be awarded store credit for the product cost of the item. Items sent back to us without first requesting a return will not be accepted. Seasonal items are not eligible to be returned.

You can always contact us for any return question at info@katsweettreats.com.

Damages and Issues. 

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Items that have been used cannot be replaced or have a refund issued for them.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like seasonal items, custom products (such as special orders or personalized items), wholesale orders or products that have been used. Please get in touch with us if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. If the item that you are seeking is not available when the return is processed, you will be able to use your store credit on the items you desire when they become available.

Refunds
All items are non-refundable.

Lost In Transit
We are not responsible for items that are lost in transit. However, we will do our best to help you with contacting the shipping carrier and filing a claim for the package not received. Please keep in mind that packages marked as delivered are categorized as stolen. We are not responsible for stolen packages.